FAQs

Wondering how we do things
around here?

FAQs

Here are some Frequently Asked Questions to help you understand what Hook and Loop can offer you:

Q. What does Hook and Loop specialise in?

A. Our largest area of specialisation is creating mobile friendly WordPress websites for businesses. We always consider websites from a marketing as well as a technical standpoint, so that they not only have great content and design, but are responsive (display on smartphones and tablets as well as on PCs) and meet the marketing communications and other business goals of our customers.

Q. I don’t really have the time or interest to write my own website content. Can you help?

A. Yes indeed.  We offer professional copywriting as a core part of our business to business owners get their new website completed as painlessly as possible, at the high quality they need. Why? In our experience of building websites for clients, we’ve found that creating the content can be the toughest hurdle with many people not knowing how to write effective copy for the web.  Hook and Loop aims to take the barriers away by working with you to develop great content, paired with beautiful and functional design.  We take the time to interview you to really understand your business and write highly accessible optimised copy that will appeal to humans and search engines.

Q. Do you only offer set website packages?

A. No, we work with you to create a specific website solution to support your marketing and branding goals. We work in WordPress or Shopify, depending on your business and requirements. We take the time to understand exactly what you want, but we also delve a little deeper into what you need to develop a tailored website that is right for you.

Q. Once you’ve designed my website, do I need to come back to you every time I need something changed?

A. Hook and Loop choose to build the majority of our clients’ websites on WordPress, an extremely user-friendly option with a simple but powerful Content Management System (CMS) behind it. We will provide instructional videos on how to update your pages as part of all our website design packages so that you can do this at no cost yourself.  If you are worried about deleting crucial information, we can set up your website so that you can only update certain areas. And if you are still worried, we can always update it for you!

Q. What about hosting and maintenance?

We can hook you up with our recommended hosting and offer you ongoing monthly maintenance to keep your website software up-to-date, secure and operating smoothly.

Q. Where are you based?

A. Hook and Loop is based in Perth ,Western Australia. We work with clients in Perth, regional WA and other parts of Australia.

If you have any other questions not covered here, feel free to contact us.